Frequently Asked Questions
Everything you need to know about your Reload Casual experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Simply visit our returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our casual fit styles.
Do you ship internationally?
Yes, Reload Casual ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on your destination.
How should I care for my Reload Casual garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.